We are Dr. Caroline Warden and Louise Devereux — two sisters running a family-run aesthetic clinic in Hale, Cheshire / South Manchester. We specialise in natural but noticeable-looking results and use evidence-based treatments with FDA/MHRA approved products.

What are Dr Caroline Warden’s qualifications?

Dr Caroline Warden has been an NHS doctor for over 18 years and a practising GP for the past 9 years. She holds a postgraduate Level 7 diploma in cosmetic injectables from the Harley Academy in London.

What treatments do you offer?

Services include anti-wrinkle injections, skin boosters (e.g. Profhilo), superficial and medium-depth chemical peels, dermal fillers (cheeks, lips, chin, jawline), regenerative medicine (polynucleotide and exosome treatments), microneedling with exosomes, lip booster injections, and medical-grade Obagi skincare.

How much are the treatments?

Treatment prices are available on request or via the dedicated price list; there is also a separate skincare price list.

I’m keen to get some advice / a treatment — what’s the process?

You complete medical and skin questionnaires first, then have a thorough consultation where Dr Caroline assesses your skin and formulates a personalised treatment plan. If medically suitable and time permits, same-day treatments can be performed. The consultation costs £50 and is fully redeemable against any future treatments (excluding skincare products).

How do I book an appointment?

You can book directly using the booking link on the website, fill in the contact form, or message via Instagram/Facebook. Alternatively, you can email drcarolinewarden@gmail.com.

How do I cancel or reschedule?

You can cancel or reschedule via your Glowday login. Cancellations within 48 hours incur a £25 fee; no-shows incur a £50 fee. Multiple short-notice reschedules may result in being unable to rebook.

Where are you located?

Our clinic is located at 2 Crown Passage, Hale, WA15 9GN, in the heart of Hale, South Manchester / Cheshire.

What should I do when I arrive?

Just come in the front door and take a seat in the reception area. We’ll send a contact number 24 hours before your appointment so you can reach us if there are any issues.

Will my treatment hurt?

We use ultra-fine needles and dermal fillers with local anaesthetic. We also offer distraction tools like vibration wands, fans, stress balls, cryo-balls, and strong numbing creams. Louise is often present to offer extra comfort and support.

You can pay by cash or card. There is a cash machine two minutes’ walk from the clinic at the Co-op on Altrincham Road. A pre-payment plan is not currently available, but is planned for the future.

What if there is a complication?

After every appointment you receive detailed aftercare instructions and Dr Warden’s personal mobile number. If there is a complication, advice and treatment post-procedure will be provided free of charge.

What if I don’t like the results?

Results cannot be guaranteed and refunds are not offered if you are unhappy. Treatments will eventually wear off naturally. If a dermal filler complication arises, dissolving is offered for free; dissolving for other reasons is available for a fee.

A wooden cabinet with skincare products, a vase with white roses, a small lamp, and some decorative items in a cozy, well-lit room.

The Skincare We Recommend, Hale, Altrincham and Cheshire

The right skincare is the one that suits your skin, your concerns and your life, which is why we never hand out a one size fits all list. As proud Obagi Ambassadors and a doctor led clinic in Hale, we recommend evidence based skincare that genuinely suits your skin, from well chosen high street brands through to medical grade, all guided by Dr Caroline Warden, an NHS GP and aesthetic doctor. Below is an overview of the products and ingredients we love. Your exact routine is always matched to you in a skincare consultation, then simple to reorder through our online dispensary. You can also read more about medical grade skincare.

Medical Grade vs Over the Counter Skincare

You do not need to spend a fortune on every step. For basics like a gentle cleanser or a good moisturiser, well formulated over the counter brands such as CeraVe and La Roche-Posay are excellent, barrier friendly options we are very happy to recommend. Where medical grade skincare earns its place is in the active, results driven steps, where higher strength, clinically proven ingredients can genuinely change how your skin behaves rather than simply sitting on the surface. In practice, most of the best routines are a sensible mix of both, chosen to work with your skin type and any medical considerations. Much of the medical grade skincare we use comes from the Obagi range, alongside other carefully chosen brands.

Cleansers

Cleansing is the foundation of every routine. The aim is to remove makeup, sunscreen, oil and pollution without stripping the skin or disturbing its barrier. The best cleanser for you depends on your skin type and what your skin is doing right now. A few we often recommend:

Obagi Nu-Derm Gentle Cleanser, a mild, hydrating cleanser for normal, dry or sensitive skin, with oat amino acids to help keep skin comfortable.
Obagi Nu-Derm Foaming Gel, a lightweight gel for normal, combination or oily skin, with aloe to soothe as it cleanses.
Obagi CLENZIderm Foaming Cleanser, containing salicylic acid to help clear pores, for oily or blemish prone skin.
For a gentle, budget friendly everyday option, a CeraVe or La Roche-Posay cleanser is a reliable choice.

If your skin feels tight or stings after cleansing, that is often a sign the cleanser is too harsh, something we look at closely in your consultation.

Toners

A good toner helps to refresh and rebalance the skin after cleansing and prepare it for the next steps. Modern medical grade toners are alcohol free and non drying, a world away from the stripping toners of the past.

Obagi Nu-Derm Toner, alcohol free and suitable for all skin types, with witch hazel and aloe to balance and soften.
Obagi CLENZIderm Pore Therapy, a salicylic acid option that helps keep pores clear, for oily or blemish prone skin.
Thoclor GF1, a gentle, well tolerated spray we often use to calm and support sensitive, blemish prone or post treatment skin.

Exfoliators

Gentle exfoliation lifts away dull, dead surface cells, helping to smooth texture, brighten the complexion and keep pores clear. The key word is gentle, because over exfoliation is one of the most common causes of sensitised, reactive skin we see in clinic.

Obagi Exfoderm, a lightweight phytic acid lotion for dry to normal skin.
Obagi Exfoderm Forte, with glycolic and lactic acids to encourage natural cell turnover, for normal to oily or combination skin.
Obagi Professional-C Polish and Mask, a vitamin C treatment that gently buffs and brightens for a smoother, more radiant look.

How often you exfoliate, and with what, should always be tailored, especially if you are also having in clinic treatments.

Moisturisers and Barrier Support

Moisturisers lock in hydration and protect the skin barrier, the layer that keeps moisture in and irritants out. Texture matters as much as ingredients, which is why we match the formula to your skin rather than reaching for the richest cream.

Obagi Hydrate Light, a weightless, oil free gel cream for oily and combination skin that layers beautifully under SPF.
Obagi Hydrate, a lightweight daily moisturiser with long lasting hydration for normal to dry skin.
Obagi Hydrate Luxe, a richer, moisture rich cream, lovely overnight or for drier, more mature skin.
Obagi Rebalance, a barrier recovery cream designed for sensitive, easily irritated skin.
For a well priced daily moisturiser, CeraVe and La Roche-Posay both make excellent barrier supporting options.

Antioxidant Serums and Active Ingredients

Serums are concentrated, targeted treatments that address specific concerns such as dullness, pigmentation, texture and early ageing. Because they are the most active part of a routine, timing and order matter, and they are introduced once your barrier is strong enough to tolerate them.

Vitamin C and antioxidant serums, to help brighten, protect against daily damage and support a more even tone.
Hydrating and barrier serums, such as hyaluronic acid based drops, to boost comfort and plumpness.
Targeted brightening and renewal actives, chosen for your skin and, where a prescription is appropriate, discussed privately in consultation.

An Exciting New Development: Topical NAD Skincare

One of the developments we are genuinely excited about is topical NAD skincare. NAD is a coenzyme your skin cells rely on for energy and repair, and levels naturally decline as we age. Newer formulations, such as the Obagi Nu-Gen NAD serum, aim to support the skin's own repair and resilience from within the cell. It is an emerging and promising area rather than a miracle cure, and we will always be honest about what the evidence does and does not yet show. You can read more in Why I'm Obsessed with the New Obagi Nu Gen NAD+ Serum.

Daily SPF, the Non Negotiable

No routine is complete without daily broad spectrum SPF. It protects the collagen you already have, helps guard against pigmentation and sun damage, and protects the results of any treatments. A medical grade SPF that feels good on the skin, so you actually wear it every day, is one of the single most valuable products in any routine.

A Note on Prescription Strength Skincare

Some of the most effective skincare, including certain prescription strength actives, can only be recommended after a medical assessment and cannot be sold openly. As an NHS GP and independent prescriber, Dr Caroline can include these in your plan where it is clinically appropriate, which is one of the real advantages of a doctor led clinic. These are always discussed privately in your consultation rather than listed online.

How to Get Your Personalised Recommendations

The best way to find your ideal routine is a skincare consultation at our Hale clinic. We assess your skin, simplify your products, and build a plan you can genuinely maintain, with everything easy to reorder afterwards through our secure online dispensary. Patients visit us from Altrincham, Bowdon, Hale Barns, Wilmslow, Knutsford, Sale, Timperley, Alderley Edge, Stockport, Didsbury and across Cheshire and Greater Manchester.