Frequently asked questions
Welcome to our FAQ page!
Below you’ll find answers to the questions we’re asked most often about our clinic, treatments, and booking process. If you need anything further, please reach out, we’re always happy to help
About Us
Who are we at Dr Caroline Warden Skin & Aesthetic Clinic?
We are two sisters, Dr. Caroline Warden and Louise Devereux, running a warm, family-owned, doctor-led aesthetic clinic in the heart of Hale, Altrincham (South Manchester/Cheshire). We specialise in achieving natural yet noticeable results, helping you look refreshed, confident, and like the best version of yourself.
As an NHS GP, Dr Caroline takes a holistic, medically grounded approach, prioritising your safety, wellbeing, and long-term skin health. Treatment uses evidence-based techniques and FDA/MHRA-approved products.
Louise, our Creative Director & Patient Coordinator, has extensive experience in the luxury service industry and a particular passion for skincare and patient experience. Together, we ensure that every visit is warm, personal, and completely tailored to you.
What are Dr Caroline Warden’s qualifications?
Dr. Caroline Warden has been an NHS doctor for over 18 years and a practising GP for the past 9 years.
She holds a prestigious Level 7 Postgraduate Diploma in Cosmetic Injectables from the Harley Academy in London, the UK’s leading institution for medical aesthetic training.
Her background includes rotations in ICU, emergency medicine, surgery, psychiatry, obstetrics & gynaecology, and two years of emergency medicine work in Australia.
Treatments
What treatments do you offer?
We offer a wide range of medical aesthetic treatments, including:
Anti-wrinkle injections (Botox®)
Skin boosters (e.g., Profhilo, redensity 1, NCTF)
Dermal fillers for cheeks, lips, chin, jawline Etc
Lip booster injections
Microneedling with exosomes
Chemical peels (Obagi Blue Peel Radiance, The Perfect Peel)
Advanced electrocautery for skin tags, milia, facial veins & cherry angiomas
Medical-grade skincare including Obagi
These treatments are designed to rejuvenate, restore balance, and enhance your natural features while improving the overall health and radiance of your skin.
Are your treatments suitable for sensitive skin or rosacea?
Yes. Many of our patients have sensitive skin, eczema or rosacea, and we adapt all treatments accordingly.
Dr Caroline will assess your skin during your consultation and design a gentle, medically appropriate plan tailored to your concerns.
What are exosomes and how do they work?
Exosomes are tiny, cell-to-cell messengers that help stimulate repair, regeneration, and collagen production within the skin. When applied during a treatment such as microneedling, they boost healing, reduce inflammation, improve texture, and promote a brighter, healthier complexion.
They’re ideal for patients looking for skin rejuvenation with minimal downtime, and they are especially helpful for dull, sensitive, menopausal or rosacea-prone skin.
What is the downtime after fillers, Botox or microneedling?
Downtime varies depending on the treatment:
*Anti-wrinkle injections (Botox): Minimal to none. You may return to most normal activities immediately, avoiding heavy exercise for 24 hours.
Dermal fillers: Mild swelling or small bruises are possible for 1–3 days. Most people continue daily activities as normal.
Microneedling: Skin may appear pink or sunburn-like for 24–48 hours. Makeup can usually be worn the next day.
Polynucleotides: Usually there is some redness and swelling for 1-3 days
Dr Caroline will give you tailored aftercare based on your treatment and skin type.
What is a doctor-led aesthetic clinic and why does it matter?
A doctor-led clinic means your assessment, treatment plan, and injections are performed by a fully qualified medical doctor with advanced anatomical training and clinical experience.
This ensures:
✓ safer injections
✓ medically appropriate treatment selection
✓ recognition and management of rare complications
✓ ethical, evidence-based care
In a world filled with unregulated injectors, choosing a doctor-led clinic in Hale/Cheshire gives you peace of mind.
How long do results last?
This depends on the treatment:
Anti-wrinkle injections: 3–4 months
Dermal fillers: 9–18 months+ depending on the area
Skin boosters (e.g. Profhilo): 6 months after the full course
Polynucleotides: 6+ months after the initial induction sessions
Microneedling: 6+ months after the initial induction sessions
Your longevity will depend on metabolism, lifestyle, skincare, and the product used.
Do you offer treatments for menopause-related skin changes?
Yes. Many patients in their 40s and 50s come to us experiencing dryness, dullness, pigmentation, laxity, and loss of volume due to changing hormones.
Our most effective menopause-friendly treatments include:
*Polynucleotides (for regeneration & hydration)
*Exosomes (reduce inflammation & support collagen)
*Skin boosters (Profhilo, Lumi Eyes)
*Medical-grade skincare (Obagi, retinol systems, pigmentation protocols)
*Microneedling to stimulate collagen
*Dermal fillers for gentle volume restoration
We tailor all treatments to sensitive, peri-menopausal and menopausal skin types.
Pricing & Booking
How much are your treatments?
Our prices reflect our doctor-led, high-quality aesthetic practice in Hale.
You can view our full price list here
We also have a separate price list for Obagi skincare.
What is the process for booking a treatment?
We always recommend starting with a consultation (£50), which is fully redeemable against any future treatment (excluding skincare products).
During the consultation:
* You’ll complete a medical and skin questionnaire
* Dr Caroline will perform a dermatological assessment
* You’ll work together on a personalised aesthetic plan
* If appropriate and time allows, same-day treatment can be performed
How do I book an appointment?
You can book in several ways:
Online booking link (click here)
DM us on Instagram or Facebook
Email: drcarolinewarden@gmail.com
On the Day
Where are you located?
📍 Dr Caroline Warden Aesthetic Clinic
2 Crown Passages, Hale, WA15 9GN
We are located just off the high street in the heart of Hale, Altrincham.
Is there parking?
Yes Cecil Road Car Park is directly outside the clinic, making access very easy.
What should I do when I arrive?
Ring the doorbell and come into our comfortable waiting area.
We will also share our phone numbers 24 hours before your appointment so you can contact us directly if needed.
During Treatment
Will my treatment hurt?
Your comfort is our priority.
We use:
* The world’s smallest needles for injectables
* Dermal fillers containing local anaesthetic
* High-strength topical anaesthetic creams
* Distraction tools including vibration devices, fans, stress balls & cryoballs, squidgy balls
* Louise is usually present for extra reassurance, distraction and hand-holding
Most patients are pleasantly surprised by how comfortable their treatment feels.
Aftercare, Results & Safety
How do I pay?
Payment can be made by card in clinic.
We will be adding a payment instalment plan option soon.
What if there is a complication?
You will receive detailed aftercare instructions and **Dr Caroline’s personal mobile number** for direct support.
In the rare event of a complication, any required advice or treatment will be provided **free of charge**.
What if I don’t like my results?
Results cannot be guaranteed and refunds cannot be offered if expectations are not met.
If medically necessary, dermal fillers can be dissolved free of charge.
For dissolving due to personal preference, a fee applies.
Can I have treatment if I’m pregnant or breastfeeding?
No. Aesthetic treatments are not recommended during pregnancy or breastfeeding.
What age can I have treatment?
You must be 18 or over. Proof of age may be required.
