We are Dr. Caroline Warden and Louise Devereux — two sisters running a family-run aesthetic clinic in Hale, Cheshire / South Manchester. We specialise in natural but noticeable-looking results and use evidence-based treatments with FDA/MHRA approved products.

What are Dr Caroline Warden’s qualifications?

Dr Caroline Warden has been an NHS doctor for over 18 years and a practising GP for the past 9 years. She holds a postgraduate Level 7 diploma in cosmetic injectables from the Harley Academy in London.

What treatments do you offer?

Services include anti-wrinkle injections, skin boosters (e.g. Profhilo), superficial and medium-depth chemical peels, dermal fillers (cheeks, lips, chin, jawline), regenerative medicine (polynucleotide and exosome treatments), microneedling with exosomes, lip booster injections, and medical-grade Obagi skincare.

How much are the treatments?

Treatment prices are available on request or via the dedicated price list; there is also a separate skincare price list.

I’m keen to get some advice / a treatment — what’s the process?

You complete medical and skin questionnaires first, then have a thorough consultation where Dr Caroline assesses your skin and formulates a personalised treatment plan. If medically suitable and time permits, same-day treatments can be performed. The consultation costs £50 and is fully redeemable against any future treatments (excluding skincare products).

How do I book an appointment?

You can book directly using the booking link on the website, fill in the contact form, or message via Instagram/Facebook. Alternatively, you can email drcarolinewarden@gmail.com.

How do I cancel or reschedule?

You can cancel or reschedule via your Glowday login. Cancellations within 48 hours incur a £25 fee; no-shows incur a £50 fee. Multiple short-notice reschedules may result in being unable to rebook.

Where are you located?

Our clinic is located at 2 Crown Passage, Hale, WA15 9GN, in the heart of Hale, South Manchester / Cheshire.

What should I do when I arrive?

Just come in the front door and take a seat in the reception area. We’ll send a contact number 24 hours before your appointment so you can reach us if there are any issues.

Will my treatment hurt?

We use ultra-fine needles and dermal fillers with local anaesthetic. We also offer distraction tools like vibration wands, fans, stress balls, cryo-balls, and strong numbing creams. Louise is often present to offer extra comfort and support.

You can pay by cash or card. There is a cash machine two minutes’ walk from the clinic at the Co-op on Altrincham Road. A pre-payment plan is not currently available, but is planned for the future.

What if there is a complication?

After every appointment you receive detailed aftercare instructions and Dr Warden’s personal mobile number. If there is a complication, advice and treatment post-procedure will be provided free of charge.

What if I don’t like the results?

Results cannot be guaranteed and refunds are not offered if you are unhappy. Treatments will eventually wear off naturally. If a dermal filler complication arises, dissolving is offered for free; dissolving for other reasons is available for a fee.

Medical vs Cosmetic Skin Concerns in Hale, Cheshire

Many people come to us worried about a change in their skin. Sometimes that concern is medical and belongs with your GP or a dermatologist. Sometimes it is cosmetic, about the appearance, texture or quality of your skin, and that is where we may be able to help.

Please read this first. We are a cosmetic skin and aesthetic clinic in Hale, Cheshire. We do not diagnose or treat medical skin conditions, and we are not a substitute for your GP, your dermatologist or the NHS. If you have a skin problem that is new, changing, spreading, bleeding, painful or in any way worrying, please see your GP. You can also read more at nhs.uk.

Medical Skin Condition or Cosmetic Concern? The Difference Matters

A medical skin condition is something that needs proper assessment, diagnosis and often medical treatment. Eczema, psoriasis, skin infections, undiagnosed rashes, suspicious moles and changing lesions all sit firmly in this group. These belong with your GP or a dermatologist, and in many cases the NHS is exactly the right place to start.

A cosmetic skin concern is about how your skin looks and feels rather than an undiagnosed medical problem. Dullness, loss of glow, fine lines, uneven texture, the visible appearance of pigmentation, or simply skin that no longer behaves the way it used to. This is the area our clinic focuses on.

If you are unsure which one you are dealing with, start with your GP. It is always the safer first step.

Why We Ask You to See Your GP First

Although Dr Caroline Warden is an experienced NHS GP as well as an aesthetic doctor, this clinic is a cosmetic service, not a medical or diagnostic one. Her medical background is there for your safety. It means she will always recognise when a concern should be seen by your own GP or a dermatologist, and she will tell you so honestly, even if that means recommending no cosmetic treatment at all.

We will never remove, treat over or work around a skin problem that should be medically assessed. If there is any doubt, we will pause and ask you to see your GP. Anything that could be serious, including new or changing moles and non healing lesions, must be checked medically, and a cosmetic clinic is not the place for that.

How Our Hale Clinic Can Support Your Skin

Once any medical condition has been assessed and managed by the right person, or where your concern is purely cosmetic, we can help you build a supportive, realistic plan for healthier looking skin.

That may include a considered medical grade skincare routine to strengthen the skin barrier and improve skin quality, support for the appearance of pigmentation and uneven tone, and calming, barrier first advice for skin that has become dry, reactive or sensitive. The emphasis is always on protecting your skin health, not stripping it.

Cosmetic Removal of Benign Skin Blemishes

We offer cosmetic removal of clearly benign skin blemishes, such as skin tags and cherry angiomas, using advanced electrocautery.

We never remove moles, and we never treat any lesion that is new, changing, unusual or in any way concerning. If a blemish needs a medical opinion, we will decline to treat it and ask you to see your GP first. Peace of mind matters more than convenience.

Common Concerns We Are Asked About

Patients often ask us about acne, rosacea, redness and pigmentation. These can have medical causes, so anything new or troubling should always be assessed by your GP. Where a condition is already diagnosed and managed, or where your concern is genuinely about appearance and skin quality, we can often help with a gentle, cosmetic focused approach. You may find these articles from our journal helpful for understanding what is happening with your skin.

Skin Health Consultations in Hale, Altrincham and Cheshire

If your concern is cosmetic, a consultation at our Hale clinic gives you a calm, honest assessment of your skin and a realistic plan, with no pressure to have treatment. Patients visit us from Altrincham, Bowdon, Hale Barns, Wilmslow, Knutsford, Sale, Timperley, Stockport and across Cheshire and Greater Manchester.

If your concern may be medical, the most useful thing we can do is point you to the right care. Please speak to your GP, and return to us for the cosmetic side whenever you are ready.

Book a cosmetic skin consultation

This page is for general information about the difference between medical and cosmetic skin concerns. It is not medical advice, does not provide a diagnosis, and does not replace an assessment by your GP or dermatologist.