Question 1

Who are we?

Accepted Answer

We are Dr. Caroline Warden and Louise Devereux — two sisters running a family-run aesthetic clinic in Hale, Cheshire / South Manchester. We specialise in natural but noticeable-looking results and use evidence-based treatments with FDA/MHRA approved products.

Question 2

What are Dr Caroline Warden’s qualifications?

Accepted Answer

Dr Caroline Warden has been an NHS doctor for over 18 years and a practising GP for the past 9 years. She holds a postgraduate Level 7 diploma in cosmetic injectables from the Harley Academy in London.

Question 3

What treatments do you offer?

Accepted Answer

Services include anti-wrinkle injections, skin boosters (e.g. Profhilo), superficial and medium-depth chemical peels, dermal fillers (cheeks, lips, chin, jawline), regenerative medicine (polynucleotide and exosome treatments), microneedling with exosomes, lip booster injections, and medical-grade Obagi skincare.

Question 4

How much are the treatments?

Accepted Answer

Treatment prices are available on request or via the dedicated price list; there is also a separate skincare price list.

Question 5

I’m keen to get some advice / a treatment — what’s the process?

Accepted Answer

You complete medical and skin questionnaires first, then have a thorough consultation where Dr Caroline assesses your skin and formulates a personalised treatment plan. If medically suitable and time permits, same-day treatments can be performed. The consultation costs £50 and is fully redeemable against any future treatments (excluding skincare products).

Question 6

How do I book an appointment?

Accepted Answer

You can book directly using the booking link on the website, fill in the contact form, or message via Instagram/Facebook. Alternatively, you can email drcarolinewarden@gmail.com.

Question 7

How do I cancel or reschedule?

Accepted Answer

You can cancel or reschedule via your Glowday login. Cancellations within 48 hours incur a £25 fee; no-shows incur a £50 fee. Multiple short-notice reschedules may result in being unable to rebook.

Question 8

Where are you located?

Accepted Answer

Our clinic is located at 2 Crown Passage, Hale, WA15 9GN, in the heart of Hale, South Manchester / Cheshire.

Question 9

What should I do when I arrive?

Accepted Answer

Just come in the front door and take a seat in the reception area. We’ll send a contact number 24 hours before your appointment so you can reach us if there are any issues.

Question 10

Will my treatment hurt?

Accepted Answer

We use ultra-fine needles and dermal fillers with local anaesthetic. We also offer distraction tools like vibration wands, fans, stress balls, cryo-balls, and strong numbing creams. Louise is often present to offer extra comfort and support.

Question 11

How can I pay?

Accepted Answer

You can pay by cash or card. There is a cash machine two minutes’ walk from the clinic at the Co-op on Altrincham Road. A pre-payment plan is not currently available, but is planned for the future.

Question 12

What if there is a complication?

Accepted Answer

After every appointment you receive detailed aftercare instructions and Dr Warden’s personal mobile number. If there is a complication, advice and treatment post-procedure will be provided free of charge.

Question 13

What if I don’t like the results?

Accepted Answer

Results cannot be guaranteed and refunds are not offered if you are unhappy. Treatments will eventually wear off naturally. If a dermal filler complication arises, dissolving is offered for free; dissolving for other reasons is available for a fee.

Skincare

Because your skin deserves nothing less than exceptional.

The Importance of Skincare

Changes in Our Skin As We Age

Skin Type Guide

Skincare Routine Guide

Skincare Consultations

Recommended Skincare Products

The Obagi Nu Derm System

Guide for Specific Skin Concerns

Medical Skin Conditions

Skincare FAQs

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