Our policies

LATE CANCELLATION AND NO-SHOW POLICY

At Dr. Caroline Warden Aesthetic Clinic we value your time and appreciate your commitment to your appointments. To ensure fairness to all clients and efficient clinic operations, we must implement the following late cancellation and no-show policies.

LATE CANCELLATIONS

A late cancellation is defined as a cancellation made less than 48 hours before the scheduled appointment time.

Your card details are required to confirm your appointment. No payment is taken at the point of confirmation, however, where an appointment is cancelled within 48 of the appointment time, £25 will be charged.

We understand that unforeseen circumstances may arise that prevent you from being able to attend your appointment, and we will always endeavour to accommodate changes where possible. However, late cancellations can disrupt our scheduling and impact other clients, resulting in lost revenue for the clinic.

NO- SHOWS

A no-show is defined as a missed appointment without providing any prior notice. £50 will be charged for no-shows. Persistent no-shows may result in the clinic's refusal to book future appointments for you.

CHARGES

The late cancellation or no-show fee is deducted from the payment card linked to your booking. This will be completed either at the point of the late cancellation or from 15 minutes into a no-show appointment.

REMINDERS

We ensure adequate communication is provided to help avoid late cancellations and no-shows. After making a booking, you will receive a confirmation email with your appointment details listed. 72 hours prior to your appointment a reminder email is sent out. 24 hours before your appointment you will receive a text message reminder.

Based on these communications, we encourage patients to reschedule or cancel appointments with sufficient notice to avoid incurring any fees.

RESCHEDULING APPOINTMENTS & SKINCARE PURCHASES

RESCHEDULING

We understand and appreciate that there may be times when you have to reschedule your appointment. For this reason you will receive an email 72 hours before your appointment to remind you that any rescheduling must be completed 48 hours prior to your consultation or treatment. You can do this directly through your Glowday

After this time, you will no longer be able to reschedule through Glowday. Instead you will have the option to either cancel the appointment, which will then be treated as a 'late cancellation' incurring a charge of £25, attend the original appointment time or contact us directly to reschedule.

Please note that when contacting us directly to reschedule less than 48 hours before your appointment, it is at our discretion and we will only do so in exceptional circumstances.

Last minute rescheduling impacts both our clinic and other patients, much like cancellations. It often does not allow us sufficient time to re-allocate your appointment to someone else, resulting in lost revenue.

Extenuating circumstances

will always be taken into consideration. Repeated cancellations or repeated rescheduling however, may result in the clinic's refusal to allow you to book appointments with us going forward.

SKINCARE PURCHASES

All online prescription and non-prescription skincare products are electronically authorised by Dr. Caroline Warden via Healthxchange e-pharmacy™, as a qualified, registered doctor. Prescription products are issued for the named patient only, following an in-depth consultation that takes into account their medical history.

We do not accept responsibility for any persons using either prescription or nonprescription products that are not specifically intended for them, as they could cause harm or sensitivity issues. Skincare products are not for re-sale.