We are Dr. Caroline Warden and Louise Devereux — two sisters running a family-run aesthetic clinic in Hale, Cheshire / South Manchester. We specialise in natural but noticeable-looking results and use evidence-based treatments with FDA/MHRA approved products.

What are Dr Caroline Warden’s qualifications?

Dr Caroline Warden has been an NHS doctor for over 18 years and a practising GP for the past 9 years. She holds a postgraduate Level 7 diploma in cosmetic injectables from the Harley Academy in London.

What treatments do you offer?

Services include anti-wrinkle injections, skin boosters (e.g. Profhilo), superficial and medium-depth chemical peels, dermal fillers (cheeks, lips, chin, jawline), regenerative medicine (polynucleotide and exosome treatments), microneedling with exosomes, lip booster injections, and medical-grade Obagi skincare.

How much are the treatments?

Treatment prices are available on request or via the dedicated price list; there is also a separate skincare price list.

I’m keen to get some advice / a treatment — what’s the process?

You complete medical and skin questionnaires first, then have a thorough consultation where Dr Caroline assesses your skin and formulates a personalised treatment plan. If medically suitable and time permits, same-day treatments can be performed. The consultation costs £50 and is fully redeemable against any future treatments (excluding skincare products).

How do I book an appointment?

You can book directly using the booking link on the website, fill in the contact form, or message via Instagram/Facebook. Alternatively, you can email drcarolinewarden@gmail.com.

How do I cancel or reschedule?

You can cancel or reschedule via your Glowday login. Cancellations within 48 hours incur a £25 fee; no-shows incur a £50 fee. Multiple short-notice reschedules may result in being unable to rebook.

Where are you located?

Our clinic is located at 2 Crown Passage, Hale, WA15 9GN, in the heart of Hale, South Manchester / Cheshire.

What should I do when I arrive?

Just come in the front door and take a seat in the reception area. We’ll send a contact number 24 hours before your appointment so you can reach us if there are any issues.

Will my treatment hurt?

We use ultra-fine needles and dermal fillers with local anaesthetic. We also offer distraction tools like vibration wands, fans, stress balls, cryo-balls, and strong numbing creams. Louise is often present to offer extra comfort and support.

You can pay by cash or card. There is a cash machine two minutes’ walk from the clinic at the Co-op on Altrincham Road. A pre-payment plan is not currently available, but is planned for the future.

What if there is a complication?

After every appointment you receive detailed aftercare instructions and Dr Warden’s personal mobile number. If there is a complication, advice and treatment post-procedure will be provided free of charge.

What if I don’t like the results?

Results cannot be guaranteed and refunds are not offered if you are unhappy. Treatments will eventually wear off naturally. If a dermal filler complication arises, dissolving is offered for free; dissolving for other reasons is available for a fee.

Skincare FAQs,

Hale, Altrincham and Cheshire

Your questions about medical grade skincare, answered by Dr Caroline Warden, an NHS GP and aesthetic doctor with nearly twenty years of medical experience and an independent prescriber. At our doctor led clinic in Hale, close to Altrincham and easily reached from across Cheshire and Greater Manchester, skincare always comes first. Below are the questions we are asked most often.

Medical Grade Skincare Explained

What is medical grade skincare, and how is it different from high street products?

Medical grade skincare uses higher strength, clinically proven active ingredients at concentrations that can genuinely change how your skin behaves over time, rather than simply sitting on the surface. It is chosen and supervised by a doctor for your skin specifically, which is why it is not sold openly on the high street. You can learn more on our medical grade skincare page.

Is medical grade skincare worth it?

For most people, a small number of the right products used consistently outperforms a shelf full of high street ones. Because the formulations are stronger and matched to your skin, you tend to see more meaningful change in texture, tone and hydration. The value comes from the right plan, not the most products.

Which skincare brands do you use, and are they medical grade?

We are proud Obagi Ambassadors and primarily recommend evidence based, medical grade ranges such as Obagi, alongside carefully selected specialist products. Everything we suggest is backed by clinical research and tailored to your skin type and concerns. You can read more about the Obagi Nu-Derm system.

Is medical grade skincare safe for sensitive or rosacea prone skin?

Yes, when it is introduced correctly. Many patients travel to our Hale clinic specifically for sensitive, reactive or rosacea prone skin. Dr Caroline always repairs the skin barrier first and introduces active ingredients gradually, only when your skin can comfortably tolerate them.

Is medical grade skincare safe during pregnancy or breastfeeding?

Some ingredients, including certain prescription strength actives and some pigment correctors, are not recommended during pregnancy or breastfeeding. Dr Caroline will review your history carefully and only suggest products considered suitable for you at this time.

Skincare Consultations at Our Hale Clinic

What happens in a skincare consultation?

Dr Caroline takes a detailed history of your skin, lifestyle and medical background, then assesses your skin closely, including with a dermatoscope where helpful. She then designs a personalised, realistic medical grade skincare plan for concerns such as acne, rosacea, pigmentation, dryness or ageing change.

How long does a consultation take, and how much does it cost?

Skincare consultations usually last around 45 to 60 minutes and cost £75, giving plenty of time to discuss your concerns properly. The fee is fully redeemable against future treatments. For current pricing, please see our price list.

Do I have to buy products on the day?

No. There is never any pressure to purchase. Some patients leave with a plan and buy when they are ready, and a consultation can be valuable even when the outcome is simply a simpler, better routine.

Can I have an online or virtual skincare consultation?

Yes. We offer virtual skincare consultations for patients who cannot travel to Hale, including those elsewhere in the UK. Dr Caroline can assess your skin, discuss your concerns and recommend products that are delivered directly to your door.

How soon will I see results?

Many patients notice improvements in texture, hydration and redness within four to six weeks. Deeper concerns such as pigmentation, scarring or ageing change may take eight to twelve weeks or longer. We book follow up reviews to track your progress and adjust your plan.

How often should I have a skincare review?

A review every few months suits most people, and sooner when starting stronger actives. Your skin changes with the seasons, hormones and age, so your routine should evolve with it.

Skin Concerns We Help With

Which skin concerns can you help with?

We regularly help patients across Hale, Altrincham and Cheshire with acne, rosacea, melasma and pigmentation, sun damage, fine lines, enlarged pores, uneven texture, dullness and menopausal skin change. Where suitable, in clinic treatments can complement your routine.

Do you offer skincare for menopausal or perimenopausal skin?

Yes. Many patients seek help during perimenopause and menopause for dryness, dullness, sensitivity, breakouts and loss of firmness. Your plan is tailored to the hormonal changes affecting your skin. You may find our article Menopause and Your Face helpful.

Can medical grade skincare help with pigmentation or melasma?

It can be one of the most effective tools for improving the appearance of pigmentation, particularly with consistent use and daily broad spectrum SPF. Our article Understanding Hyperpigmentation explains more.

Can it help with acne or the marks acne leaves behind?

Yes. Medical grade skincare is often central to caring for breakout prone skin and improving post acne marks. A tailored plan avoids the over stripping that can make sensitive, blemish prone skin worse.

Do I need injectables as well as skincare?

No one needs injectables. They are cosmetic choices, not essentials. We always lead with skincare, because healthy skin is the foundation for everything else. If anti-wrinkle injections or fillers would genuinely enhance your result, Dr Caroline will explain honestly so you can decide what feels right.

Can I combine skincare with treatments like microneedling or skin boosters?

Yes, and combining quality skincare with the right in clinic treatment often gives faster, more noticeable results. We frequently pair medical grade skincare with microneedling and skin boosters. Dr Caroline will advise whether a combined approach suits your skin and goals.

Booking, Products and Visiting Us

Do I need to live in Hale or Altrincham to book?

Not at all. Many patients are local to Hale, Altrincham, Bowdon and Hale Barns, but we also welcome people from Wilmslow, Knutsford, Sale, Timperley, Alderley Edge, Stockport, Didsbury and across Cheshire and Greater Manchester.

How do I book a skincare consultation?

Use the book button or contact the clinic directly. Our Hale clinic is easy to reach from Altrincham, Bowdon and the wider Cheshire and South Manchester area.

Can I buy Obagi and other products online after my consultation?

Yes. After your consultation you receive a personalised plan and can buy your recommended products in the clinic in Hale, stock permitting, or through our secure online dispensary, making it easy to reorder from home across Cheshire and Greater Manchester.

Is parking available at the Hale clinic?

Yes. There is parking right outside the clinic in Hale, with Cecil Road car park directly opposite, so visits are easy for patients travelling from Altrincham, Bowdon, Hale Barns and the surrounding Cheshire areas.