Frequently asked questions

Who are we?

Hi, we’re Dr. Caroline Warden and Louise Devereux. We are two sisters who operate a family-run clinic situated in the heart of Hale. Cheshire/South Manchester. We specialise in natural but noticeable looking results that leave you looking and feeling the best version of yourself.

Dr. Caroline Warden is also an NHS GP we take a more holistic approach to helping you achieve your aesthetic goals, using evidence based treatments and FDA/MHRA approved products. We don’t just want to rejuvenate and enhance your appearance, we also want to improve the overall health and radiance of your skin, whilst preserving the individual characteristics that make you both beautiful and unique. 

Louise Devereux is the creative director and the patient co-ordinator at the clinic, having worked in the service industry for many years. She has a particular interest in skin care.

We understand the value of providing a professional service that offers you effective treatments in a safe and inclusive environment. For this reason it is important to us that you feel heard and respected at our doctor-led practice. 

What Dr Caroline Warden’s qualifications?

Dr. Caroline Warden has been an NHS doctor for over 18 years, and has been a practicing GP for the past 9 years. Her postgraduate Level 7 diploma training in cosmetic injectables is with the prestigious Harley Academy in London.

What treatments do you offer? 

Our services range from anti-wrinkle injections, skin boosters eg Profhilo, superficial and medium depth chemical peels and premium FDA approved dermal fillers for cheeks, lips, chins, jawline, to the exciting field of regenerative medicine using polynucleotide and exosome treatments to encourage the cells inside our own bodies to stimulate collagen and elastin production. We also offer microneedling of exosomes and lip boosters injections. 

We also prescribe and stock Obagi skincare to our patients. This luxury medical-grade skin care brand, backed by decades of clinical research, delivers transformative results. 

How much is are the treatments? 

For treatment prices please see our prices here or request from us. We also have a separate dedicated skincare price list. 

I’m keen to get some advice/a treatment, what’s the process? 

Prior to potentially starting any treatments you will complete your medical forms and skin questionnaires and we will have a thorough consultation where Dr. Caroline will make a dermatological assessment, that will allow her to formulate a personalised treatment plan with you. Her comprehensive knowledge on facial anatomy and her medical expertise not only allows her to be able to address your concerns, but to ensure that your safety and wellbeing are always our number one priority. If deemed medically suitable and time permitting then same day treatments can be performed. The consultation costs £50 but is fully redeemable against any future treatments (this excludes skincare products). 

How do I book?

You can book directly using the booking link here or you can fill in a form on this page here. You can also direct message (DM) us on Instagram or Facebook 

You can also email us on drcarolinewarden@gmail.com.

How do I cancel/reschedule?

You can cancel or reschedule appointments via your Glowday login. Please try and give us as much notice as possible. If you cancel within 48 hours there is a £25 fee or £50 for ‘no show’. If you reschedule multiple times at short notice we reserve the right not to book you back in. 

Where are you located? 

We are located just off one of the main roads in the heart of Hale which is in South Manchester/Cheshire. 

Our full address is:

Dr Caroline Warden Aesthetic Clinic

2 Crown Passage

Hale

WA15 9GN

What are the Parking options?

What do I do when I arrive? 

We’ll always be expecting you so just come in the front door and take a seat in reception area (if we are running behind). We’ll give you our phone numbers in the 24 hours pre appointment so if there are any issues you can directly contact us. 

Will my treatment hurt? 

Your comfort is our upmost priority. We use only the world’s smallest needles for our anti wrinkle injections and we only use dermal fillers with local anaesthetic in. We also have available lots of distraction props such as vibration wands, fans, stress balls, cyroballs and high strength local anaesthetic creams. Louise will usually also be in your appointment along side Dr Caroline and she is a great forehead tapper (for extra distraction) and hand holder if required. We want you to feel as safeand relaxed as possible. 

Where’s your website?

We are working hard behind the scenes to get our website up and running soon for spring 2025!

How do I pay?

You can pay in cash or card. There is a cash machine a 2 minute walk from clinic at the co-op on Altrincham Road. Currently we don’t offer a pre payment plan but there will be one coming soon. 

What if there is a complication?

After every appointment detailed aftercare advice will be given and you’ll be given Dr Warden’s personal mobile number. Should you have any concerns or queries you can contact her directly.

In the rare event of a complication, advice and treatment given post procedure will be free.

What if I don’t like the results? 

We cannot ever guarantee results and we cannot offer refunds if the results achieved fail to meet your expectations.

In the rare event you don’t like the results any treatments will eventually wear off. We offer free dissolving on dermal fillers if there is a complication and we offer filler dissolving for a fee if it’s for any other reason.